Shipping

All orders are processed within 1–2 business days from our fulfillment centers in the United States and Europe. Once your order ships, you'll receive a confirmation email with tracking.

Free standard shipping on all U.S. orders over $50. Shipping rates and delivery estimates for other orders are shown at checkout. Standard delivery within the United States typically takes 3–7 business days after dispatch, though carrier delays can occur and delivery times are not guaranteed.

Returns

We accept returns within 30 days of delivery — provided the product is unopened, unused, and in its original packaging.

Because our products are skincare and personal care items, we cannot accept returns of opened or used products for health and safety reasons. Returns that arrive opened, used, or without their original packaging will be rejected and no refund will be issued.

How to Start a Return

Email us at support@ryeona.com with your order number and the item(s) you'd like to return. We'll confirm eligibility and send you return instructions. Return shipping costs are the customer's responsibility unless the return is due to our error.

Refunds

Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please check your order as soon as it arrives. If anything is damaged, defective, or incorrect, email support@ryeona.com with your order number and a photo — ideally within 24–48 hours of delivery, because that's what allows us to file a claim with the shipping carrier and get your replacement moving fastest. Either way, we'll make it right with a replacement or refund at no cost to you — no need to return the affected item unless we ask.

Questions

We're here to help: support@ryeona.com.